Why Are Organizations Cutting Good Customer Service?

Posted on Aug 27 2013 - 9:51am by Author B.L. Brown
Categorized as
5498
Tagged as

cheddar-s-casual-cafe

When Was The Last Time You Experienced Customer Service That Over Exceed Your Expectations?

Loyalty to Customer Satisfaction=Customers Loyal to the Brand-It is evident consumers will support establishments by repeatedly doing business for the remarkable customer service provided. Although the significance of customer service is completely comprehended, it is still almost nonexistence. In today’s world experiencing excellent customer service is like pulling your own wisdom tooth with a pair of scissors from the dollar store. The important focus of fulfilling customer service expectations of consumers should rank high on the list of all organizations. Organizations that place customers at the center of service undergo enhanced customer satisfaction and produce more sales. When a brand illustrates loyalty to customer satisfaction, customers will display loyal to the brand.   Customer service performance is a huge indicator of what customer satisfaction means to an organization. At the end of the day no organization can afford to lose customers, since a brand is dependent on a consumer’s experiences. Therefore, feedback from customers can heavily impact the credibility and reputation of the brand.

Great Representation of Exceptional Customer Service-Have you ever visited an established where the customer service over exceed your expectations? As consumers a numerable size of us have grown accustomed to lower levels of customer service from organizations in which we  purchase goods & services. In truth, as a consumer I really no longer expected to experience excellent customer service.  Poor customer service is experienced on a daily (and sometimes several times a day) by people you know of if not you.  Up until recently my outlook on customer service took a dramatic turn when I began experiencing repeated exceptional customer service experience at Cheddar’s Restaurant in Memphis, TN. Cheddar’s Restaurant has certainly proved me wrong & changed my position that great customer service is instinct in our society.

Cheddar’s Restaurant in Memphis, TN located at 7864 Winchester Road understands the powerful impact of high levels of customer services.  I must confess I’m hooked on Cheddar’s Restaurant boneless Buffalo wings! For this reason, I frequently visit Cheddar’s Restaurant & order boneless Buffalo wings to go (Memphis, TN located at 7864 Winchester Road). On each visit I’ve had the pleasure of been served by Byron Moore. His ability to go out of his way to make me feel welcome is impeccable. Byron has made my experience as a repeat customer at Cheddar’s Restaurant echo a level of superb professional service.  He is engaging, attentive, and informative. Moreover, his service always goes above and beyond the call of duty leaving an outstanding positive impression of the leadership at Cheddar’s Restaurant in Memphis, TN. Byron Moore has truly demonstrated how valued customers should be treated.

Willingness to Help (Go the Extra Mile)-One of the most important contributions of customer service is willingness to help, this skill cannot be taught!  Customers want to feel valued. Employees must always illustrate their eagerness to provide excellent customer service. There is nothing worse than an employee who lacks the knowledge to provide an answer to a customer question about products & services, moreover fail to go the extra mile to procure help from another employee. For example, a customer in Wal-Mart asks an employee in passing where are the laptop chargers located? The employee response, I don’t know & keep walking. The best approach to a situation such as this is to display a positive impression by enlisting help from a co-worker and/or manager with the ability to assistance the customer. Every employee within a company job role responsibility includes providing assistances to customers who directly recruits them for help. A customer should never be left with the negative impression their questions or concerns as it relatives to products & services doesn’t matter.  It is a known fact that a customer would rather receive brilliant customer service at a company that charges slightly higher for their items & than at a place where customer service is negative but prices are lower.

Keep Calm and Cool with Unpleasant Customers-Consumers look to the customer service to resolve issues, thus it is vital that employees who deal with their issues relates with their problem and solve. There will always be rude unpleasant customers to deal with; however the unavoidable persistence’s to remain professionally polite must be realized. The characteristic to deliver unlikable information to customers in a polished manner in spite of the fact they’ve been anything but respectful is principal.

Successful organizations understand that customer satisfaction is of the highest important. It is essential for organizations to train employees to achieve the goal of being professionally responsive to the needs of customers and potential customers. The value of a customer service must bear a resemblance through-out entire organization. The important of customer service must be effectively incorporated in the hiring process. An organization should have ongoing strategies for delivering incomparable customer service with an emphasis on satisfying challenging customers.

About Cheddar’s Restaurants

Cheddar’s began as a simple idea. Cheddar’s Restaurant started as a simple concept by founders Aubrey Good and Doug Rogers. They envisioned an inviting neighborhood restaurant offering handmade, high quality food at a reasonable. In 1978 by Aubrey Good (CEO) and Doug Rogers (President), Cheddar’s opened in first restaurant in Arlington, Texas (proximate to Dallas) and had modestly grown its store base in the subsequent 25 years.

Cheddar’s Restaurants is a leading owner and franchisor of casual dining restaurants under the “Cheddar’s” and “Fish Daddy’s” brands. Aubrey Good and Doug Rogers and, operates over 60 restaurants throughout the Midwest, Southeast and Southwest. The Cheddar’s concept is to provide high-quality “American” food (i.e. chicken, steak, ribs, sandwiches, salads, etc.) in a casual atmosphere at a reasonable price. Cheddar’s has created one of the leading casual dining brands in each of its markets.

For more information about Cheddar’s Restaurants, visit corporate website http://www.cheddars.com

Share your positive customer service experiences with us email us at halo-orangees@halo-orangees.com.  Please make sure the subject of your email reads (Positive Customer Experience).

 

About the Author

B.L. Brown author of Halo-Orangees employer-employee “one accord” One Mind, One Body, One Team is the CEO and Founder of Halo-OrangeesJobs.com', international online job board (www.halo-orangeesjobs.com). Halo-Orangees book direct purchase link: http://www.amazon.com/dp/1432747584 In 2012 Author B.L. Brown launched Halo-Orangees/h-connect brand, international online dating website h-connect.net.