Family Dollar Brand-Halo-Orangees Customer Service Spotlight Company of the Month

Posted on Sep 13 2013 - 12:00pm by Author B.L. Brown
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Family Final

Customer Service Spotlight- Jay Steward “Family Dollar” Store Manager-Memphis, TN

What is good customer service? Good customer service is a powerful “essential” piece of an  organizations puzzle.  Good customer service is one of the most effective methods to display to customers that they’re a very important component  of your company. It’s about  gaining loyal consumers by providing great products, great services, and the proper information and feedback about your brand as a whole. There are so many competitors for different products and services in the marketplace.  It is imperative for brands to create strategic, diverse, functional, and quality customer service standards. Without consumers, a business can’t operate and remain open for business. Technology  has made the power of social media a massive  tool of influence.  The power of social media has enabled consumers the ability to share their customer service experiences globally. Good customer service makes a huge  difference; this is why it is priority for all employees to know the role they play in customer service and success of the brand.

The Family Dollar brand is Halo-Orangees Customer Service Spotlight  company of the week. Family Dollar on 6415 E Raines Rd, Memphis, TN 38115 provides the highest level of customer service. Good customer service starts with effective leadership. In order for a leader to successfully lead a team, he or she must understand the role of team members. This will enable managers the ability to effectively structural job roles and aid employees in delivering quality customer service. Jay Steward, the store manager of Family Dollar on  6415 E Raines Rd, Memphis, TN 38115 is a leader who 100% leads by example. Jay Steward is skilled at multi-tasking.  In true leadership style, this store manager perfected the roles of store greeter, stock clerk, check out cashier, and sales person.  When I entered the store, Jay Steward was stocking products. Steward greeted me with a professional welcome to the store. As I approached the counter, she quickly redirected, and proceeded to ring up my products all while recommending a few of  the sales items of the week that  I might be interested in purchasing.  Her sales pitch was so convincing I bought several of the suggested items.

Talk about understanding the value of good customer service!   Jay Steward possesses the fundamental components to educate employees on the value of great customer service and an even greater capability to out shine the neighboring competition.

About Family Dollar 

Our Mission is to be: 

  • A compelling place to shop for our Customers
  • A compelling place to work for our Team Members
  • A compelling place to invest for our Shareholders 

Our Vision is to be: The best small-format value and convenient retailer serving the needs of customers in the neighborhoods we serve.

Why Invest: When it comes to getting value for everyday items for the entire family in an easy to shop, neighborhood location, Family Dollar is the best place to go. As one of the nation’s fastest growing retailers, Family Dollar offers a compelling assortment of merchandise for the whole family ranging from household cleaners to name brand foods, from health and beauty aids to toys, from apparel for every age to home fashions, all for everyday low prices. While shoppers can find many items at $1 or less, most items in the store are priced below $10, which makes shopping fun without stretching the family budget.

When the Company opened its first store in November 1959 in Charlotte, North Carolina, nothing sold for more than $2. Now, more than 50 years later; Family Dollar has grown to more than 7,900 stores in 46 states with sales in excess of $10 billion. Over time, the merchandise mix has evolved, but the principal that drives the business is the same – satisfy the customer and the customer will return.

For Customers: Our customers work hard to provide for their families. Whether it’s a full meal or a quick snack, household cleaners, a gift for a party, or a treasure for the home, they know they can count on Family Dollar to stock their favorite brands and quality private brands they can trust.

For our Team Members: Delivering a culture of customer service starts with a strong team. From stores to the distribution centers and to the Store Support Center, our Team Members are given opportunities to grow their careers with Family Dollar. After all, building strong teams is the cornerstone of being a compelling place to work.

What does good customer service mean to you? What’s your worst customer service experience?

For more information about Family Dollar visit

Share your positive customer service experiences with us email us at  Please make sure the subject of your email reads (Positive Customer Experience).











About the Author

B.L. Brown author of Halo-Orangees employer-employee “one accord” One Mind, One Body, One Team is the CEO and Founder of', international online job board ( Halo-Orangees book direct purchase link: In 2012 Author B.L. Brown launched Halo-Orangees/h-connect brand, international online dating website