Memorable Customer Service Experience-Repeatedly
A good sales approach is everything! It is the deciding factor that often determines whether a customer will buy into what a salesperson is selling. Have you ever experience a customer representative trying to sale you everything under the sun all in the name of their “commission check”? I can’t stand a pushy salesperson one that has a colossal forceful approach to sell a product, all in the name of “their” commission check. They could care less if the product is right for you or even if you really have a need for the product.
The T-Mobile brand is Halo-Orangees’ Customer Service Spotlight Company for the month of January 2014. T-Mobile’s spotlight was earned by Genaro R. He’s a retail associate/salesperson in customer service for T-Mobile located at 6472 Winchester Rd, Memphis, TN. Genaro’s customer service skills are dexterous. He has full knowledge of all T-Mobile products being sold at this location. His ease approach of informing customers about products and services has just the right tough.
The thing that grabbed my attention about Genaro R. was his questions-what are you looking for in a phone and what will you primarily be using the phone for. He focused on what I came in the store for and made sure I selected the best possible option with an emphasis on assuring the phone met my needs. Once I purchased my phone and it was set up, ready for use, Genaro R. introduced me to other T-Mobile products that I may be interested in; however, not before completely taking care of the purpose of my visit to T-Mobile (purchasing a new cell phone). He introduced me to several products. One of the products was a Mobile Broadband Device. This product happened to be one that I didn’t currently have, decided to purchase for my daughter. I’m one of the cheapest individuals on planet earth and it takes an exceedingly skilled customer service/salesperson to achieve the goal of getting me to buy into the idea of making a purchase of any sort other than life required necessities. Not only is Genaro R. one hell of a skilled customer service/salesperson he also is a very handsome young man. Ford model agency, I think you may want to pay Genaro R. a visit he can very well have a paramount career in modeling or better yet be the next “star” of all T-Mobile ad (commercial, billboards, etc.,) campaigns.
About T-Mobile -Company Information
Quick Facts-Connection is good.
In a world full of busy and fragmented lives, we at T-Mobile USA, Inc., have this idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing: help you stick together with the people who make your life come alive. That’s why we’re here.
Headquarters: Bellevue, Washington
Coverage: T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans where they live, work, and play. Around the country, our Personal Coverage Check gives customers a clear picture of their local coverage.
Number of Employees: Approximately 38,000.
Ownership: T-Mobile US, Inc. (NYSE: “TMUS”) is a publicly traded company. Deutsche Telekom AG (OTCQX: “DTEGY”) maintains a 67% ownership of T-Mobile US, Inc. common stock. Deutsche Telekom is one of the largest telecommunications companies in the world, with nearly 130 million customers worldwide.
Awards-T-Mobile’s award-winning culture: We’re proud to be a company where shared values, teamwork, and dedication give every individual the opportunity to make a difference. We’re also proud of our many “Best Place To Work” and “Top Employer” awards. These awards are made possible by the individual commitments of countless team members, working together to create a great work environment. Our employees deserve the recognition that comes with these awards, and we’re thrilled to have the opportunity to thank them and share these successes.
For more information about T-Mobile products and service please visit corporate website www.t-mobile.com. Drop by T-Mobile social media sites follow & like-Twitter @TMobile Facebook https://www.facebook.com/TMobile
Share your positive customer service experiences with us email us at halo-orangees@halo-orangees.com. Please make sure the subject of your email reads (Positive Customer Experience).
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